Student Voice

Access to Fair Complaints Procedure

  1. Clear Complaints Procedure

    • ELF College ensures that all learners have access to a fair and transparent complaints procedure should they experience any dissatisfaction with the course, tutors, or administrative services.

    • The complaints procedure is clearly outlined in the enrollment agreement and shared with learners at the start of their course.

    • The procedure includes:

      • The steps a learner must follow to submit a complaint.

      • The timeline in which the complaint will be addressed and resolved.

      • The process of escalation if the complaint is not resolved at the initial stage.

  2. Fair and Timely Resolution of Complaints

    • All complaints are handled promptly, fairly, and impartially by the relevant staff.

    • Learners are given the opportunity to provide detailed feedback regarding their concerns and are kept informed of the progress and outcome of their complaint.

    • Where appropriate, the College will take corrective action to resolve the issue or improve services.

ELF College is committed to ensuring the fair treatment of all learners. From transparent enrollment and contractual terms to clear refund policies, a cooling-off period, and accessible complaints procedures, we strive to provide a supportive and respectful learning environment. Our policies are designed to protect the interests of learners, ensure fairness, and maintain a high standard of educational delivery. Learners can always expect transparency, fairness, and the opportunity to voice concerns through a structured and impartial complaints process.